Do you offer refunds?
You can request a full refund within 14 days of enrolment, provided the course hasn’t been completed.
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I completed a course. Where’s my certificate?
I completed a course. Where’s my certificate? Certificates generate automatically once all modules and any assessment are marked complete, usually within a few minutes.
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Can I download course materials for offline use?
Can I download course materials for offline use? Most written materials can be downloaded as PDFs from within the course. Video content is streaming-only.
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How long I do I have access to a course?
How long I do I have access to a course? Self-paced courses stay open for 12 months from enrolment, so you can revisit material any time.
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Why can’t I log in on my phone?
Clear your browser cache or try a different browser. If the issue continues, contact support with your device and browser details.
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Can I change the email address on my account?
Can I change the email address on my account? Yes — update it from your account settings. You’ll need to confirm the change from your new email address.
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I forgot my password. How do I reset it?
I forgot my password. How do I reset it? Select “Forgot password” on the login page and follow the link sent to your registered email. Links expire after 24 hours.
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Where is my certificate?
Where is my certificate? Once you’ve completed all course modules and passed any required assessments, your certificate will be available from your Dashboard. Go to:Dashboard → My Certificates If your certificate still doesn’t appear after 15 minutes, please contact our support team.
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