Level 2 Diploma in Care (RQF)
Develop workplace-ready knowledge and practical judgement across the mandatory themes of the Level 2 Diploma in Care (RQF), including communication, information handling, person-centred care, equality, duty of care, safeguarding, and…
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A substantial workplace-focused care diploma course covering the mandatory knowledge and practical themes of the Level 2 Diploma in Care (RQF), with broader applied coverage of key optional areas. Learners build confidence in communication, person-centred care, safeguarding, health and safety, documentation, infection control and everyday care practice through realistic scenarios, tests and portfolio-style activities.
Course Content
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Welcome
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Why communication matters in care work
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Effective communication and your own practice
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Observing reactions and adapting your approach
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Meeting communication and language needs, wishes and preferences
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Reducing barriers to communication
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Confidentiality in day-to-day communication
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Real-work communication evidence and scenario practice
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Checkpoint Quiz - Communication in care settingsQUIZ
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Secure handling of information in care settings
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Legislation linked to recording, storage and sharing
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Keeping records up to date, complete and accurate
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Recording, storing and sharing in agreed ways of working
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Accessing guidance, information and advice
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Responding to concerns about information handling
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Portfolio evidence through documentation practice
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Checkpoint Quiz - Handle information in care settingsQUIZ
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Competence in your own work role
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Standards, regulation and agreed ways of working
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Personal values, attitudes and beliefs in practice
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Reflective practice and work-based learning
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Personal development plans and sources of support
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Learning activities, feedback and CPD
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Recording progress and workplace evidence
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Checkpoint Quiz - Personal development in care settingsQUIZ
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Person-centred values in care and support
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Using care plans in a person-centred way
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History, preferences, wishes and needs
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Consent and active participation
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Supporting informed choices and positive risk taking
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Promoting identity, self-esteem and wellbeing
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Recognising and responding to change
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Checkpoint Quiz - Implement person-centred approaches in care settingsQUIZ
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Understanding diversity, equality, inclusion and discrimination
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How discrimination happens in care settings
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Legislation and codes of practice
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Working inclusively with beliefs, culture and preferences
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Challenging discrimination in ways that encourage change
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Accessing information, advice and support
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Inclusion in everyday care decisions
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Checkpoint Quiz - Equality and inclusion in care settingsQUIZ
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Health and safety responsibilities in care work
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Policies, procedures and access to support
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Risk assessment, accidents and sudden illness
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Preventing infection and using PPE correctly
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Moving equipment, hazardous substances and fire safety
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Security measures and lone working awareness
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Managing stress and wellbeing at work
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Checkpoint Quiz - Health, safety and wellbeing in care settingsQUIZ
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Working relationships in care settings
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Agreed scope of the job role
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Accessing and following agreed ways of working
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Quality assurance and positive experiences
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Working in partnership with others
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Resolving conflicts and seeking support
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Workplace evidence for professional responsibility
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Checkpoint Quiz - Responsibilities of a care workerQUIZ
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Understanding duty of care
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Duty of care and duty of candour
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How duty of care affects your work role
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Dilemmas between duty of care and individual rights
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Accessing support and advice for dilemmas
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Responding to complaints
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Reflecting on duty of care in real work
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Checkpoint Quiz - Duty of careQUIZ
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Principles of safeguarding adults
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Recognising signs and symptoms of abuse
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Responding to suspected or alleged abuse
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National and local safeguarding context
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Reducing the likelihood of abuse
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Unsafe practices, whistleblowing and online safety
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Applied safeguarding judgement and workplace evidence
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Checkpoint Quiz - Safeguarding and protection in care settingsQUIZ
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Roles and responsibilities in infection prevention and control
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Legislation, standards and local policies
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Systems, procedures and outbreak impact
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Risk assessment in infection prevention
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Personal Protective Equipment in practice
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Good personal hygiene and handwashing
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Applied infection control in documentation and evidence
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Checkpoint Quiz - The Principles of Infection Prevention and ControlQUIZ
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Dietary requirements, wishes and choices
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Preparing to support eating and drinking
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Dignity, comfort and enjoyment at mealtimes
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Providing practical support with food and drink
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Clearing away and active participation
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Monitoring, recording and reporting intake
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Nutrition support in real-work practice
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Final Recap Test - Care practice integrationQUIZ
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Summary
Skills and Knowledge
What You'll Learn
- Develop workplace-ready knowledge and practical judgement across the mandatory themes of the Level 2 Diploma in Care (RQF), including communication, information handling, person-centred care, equality, duty of care, safeguarding, and health and safety.
- Apply core care skills in realistic England-based care settings through documentation practice, care-plan use, infection prevention, medication awareness, personal care, mobility, nutrition, and health monitoring scenarios.
- Build confidence in portfolio-style evidence generation by using reflection, observation-focused prompts, witness-style activities, and scenario-based decision making aligned to real-work assessment principles.
Who Is This Course For?
Personal Assistants
Individuals supporting someone through Direct Payments.
Employers
Those employing a Personal Assistant or support worker.
Family Members
Family or friends managing care and support.
Care Professionals
Carers who want to understand employer responsibilities.
Related Courses
Frequently Asked Questions
Do I need any previous experience to take this course?
Most of our courses are suitable for beginners and require no previous experience. Any prerequisites will be clearly stated on the course page.
What happens if I don't pass the assessment?
If your course includes an assessment, you’ll be able to retake it according to the course policy until you achieve a passing score.
Is this course recognised in the UK?
Our training is designed for UK learners and follows current industry standards. Where applicable, accreditation or certification details are shown on the course page.
Who can I contact if I need help during the course?
Our support team is available to assist you with technical issues or course-related questions. Contact details are available in your learner dashboard.
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