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Understand different perspectives on death and dying and recognise how personal beliefs and the attitudes of others can affect care practice.Explain the aims, principles, pathways and policies that guide dignified,…
Communicate clearly and professionally with clients, families, and partner professionals.Adapt customer service approaches for different audiences and situations in health and social care.Handle concerns and complaints in a calm, respectful,…
Identify the main types of health, social care, early years and childcare provision, and explain the roles, responsibilities and progression routes within these settings.Apply key principles and values for safe,…
Understand the breadth of health, social care, children’s and young people’s, early years and childcare provision and the values that underpin safe, respectful practice.Develop practical awareness of communication, safeguarding, equality,…